Please note, we are unable to accept any modifications or cancellations to your order once it has been placed.
If you require further assistance, please contact our Customer Service Team at email@example.com or call us at +852-3501 4748. We will do our best to accommodate your request.
Once your order has been submitted and successfully processed, a confirmation page will appear on our website for your reference. In addition, you will receive an Order Confirmation Email. You can also access order status in the section of "My account".
Once your order ships, we will send an email with the tracking information. If you have any questions regarding to the order status, our Customer Service Officer is happy to assist you. Please contact us at firstname.lastname@example.org or or call us at +852-3501 4748.
HK.DVF.com offers FREE returns within 7 days of receiving your order.
We do not offer exchange on any items.
Items purchased at hk.dvf.com, you can submit a return request within 7 days of receipt for a full refund to your original form of payment. Please note that orders placed during some specific program, was marked as non-returnable, non-refundable and non-exchangeable. Please refer to the program’s terms & conditions for details.
All returned garments must be received at our warehouse in their original / unworn condition with all tags attached for the refund to be processed. We do have a quality check in place prior to accepting the return. Products that have been worn / altered or missing tags will not be eligible for refund request.
In order to initiate your return, please visit http://dvfhongkong.returnscenter.com. You will be prompted to enter your order number, as well as the email address associated with your order. Once you access the portal, you just need to identify the item(s) that you are interested in returning and select a reason for the return request.
If you have any questions, feel free to contact us at email@example.com or call us at +852-3501 4748 for further assistance.
We refund the cost of your returned merchandise within (14) business days of receipt to our warehouse. Once we confirm that the return conditions and requirements are fulfillled, the return will be processed, we will send you an email to confirm and refund your original form of payment.
The time of actual refund to your account depends on different banks or payment platform operations. It may take up to (7) additional business days to reflect to your account.
Below is a list of our (4) websites along with a brief description of the countries serviced by each. Please note that you can also toggle between countries by selecting the country picker at the top right of our website. If your shipping country is not listed at the appropriate website's checkout, please contact Client Experience at firstname.lastname@example.org, +1 (929) 362-5773 (US), or +44 330 808 6789 (UK and Europe) for assistance with placing your order.
www.dvf.com - Ships to the United States, and all other countries aside from the below.
We accept Visa, Mastercard and American Express as a form of payment. You can check all the forms of payment at the page of Check Out.
To redeem a promotion code/ coupon, simply enter the code into the appropriate field during the checkout process. The discounted amount will be reflected under the Total Price.
Please note no change can be made after order is confirmed.
Products & Stocks
The color of the product shots displayed on the website may not correspond to the actual colours due to differences caused by the web browser of the screen used.
We make our best effort to maintain sufficient stocks of products, if any rare case, the purchased item is run out of stocks, we will contact you via Email for any order changes and refund to your account.
Prices may change from time to time. Price adjustment cannot be applied for any order confirmed or previous purchases. If the order is still eligible for return, you can send it back and purchase a new garment at the discounted price being offered.
Please view our size guide for information about the fit of our products.
Most of our pieces run true to size. Please note that we update the copy on the product page based on the feedback we receive from our clients, so we’ll always do our best to suggest sizing up or down when necessary. In addition, feel free to look through the reviews left by other shoppers for relevant details.
For reference, our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut garments.
As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes. The length varies by approximately 1/4" between sizes. Below are letter/number size conversions for review:
XS = 0 - 2 S = 4 - 6 M = 8 - 10 L = 12 -14
Locate an item
Please use the search bar in the upper-right hand corner of the website to search by the item name, style number, SKU or colorway.
If you are unable to locate the desired item online, please email us at email@example.com or call +852-3501 4748. If possible, provide the item name / style number, the colorway and the size that you’re interested in.
If you do not have these details readily available for us, please prepare the best description possible to help us pinpoint which garment you’re seeking. Relevant information might include the style, length, color / print, type of sleeve / collar featured, as well as when / where you came across the piece. If you have a picture or a link, please include it in your email.
If you have a question, an issue, or simply want style advice, please contact our Customer Service Team at any of the following methods: