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We refund the cost of your returned merchandise within (14) business days of receipt to our warehouse. Once we confirm that the return conditions and requirements are fulfillled, the return will be processed, we will send you an email to confirm and refund your original form of payment.

The time of actual refund to your account depends on different banks or payment platform operations. It may take up to (7) additional business days to reflect to your account.

Below is a list of our (4) websites along with a brief description of the countries serviced by each. Please note that you can also toggle between countries by selecting the country picker at the top right of our website. If your shipping country is not listed at the appropriate website's checkout, please contact Client Experience at help@dvf.com, +1 (929) 362-5773 (US), or +44 330 808 6789 (UK and Europe) for assistance with placing your order.

www.dvf.com - Ships to the United States, and all other countries aside from the below.

europe.dvf.com - Ships to the European Union Countries.

uk.dvf.com - Ships to the United Kingdom.

hk.dvf.com - Ships to Hong Kong and Macau.

To redeem a promotion code/ coupon, simply enter the code into the appropriate field during the checkout process. The discounted amount will be reflected under the Total Price.

Please note no change can be made after order is confirmed.

We make our best effort to maintain sufficient stocks of products, if any rare case, the purchased item is run out of stocks, we will contact you via Email for any order changes and refund to your account.

Prices may change from time to time. Price adjustment cannot be applied for any order confirmed or previous purchases. If the order is still eligible for return, you can send it back and purchase a new garment at the discounted price being offered.

Please view our size guide for information about the fit of our products.

Most of our pieces run true to size. Please note that we update the copy on the product page based on the feedback we receive from our clients, so we’ll always do our best to suggest sizing up or down when necessary. In addition, feel free to look through the reviews left by other shoppers for relevant details.

For reference, our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut garments.

As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes. The length varies by approximately 1/4" between sizes. Below are letter/number size conversions for review:

XS = 0 - 2
S = 4 - 6
M = 8 - 10
L = 12 -14

Please use the search bar in the upper-right hand corner of the website to search by the item name, style number, SKU or colorway.

If you are unable to locate the desired item online, please email us at cs-asia@dvf.com or call +852-5958 5453. If possible, provide the item name / style number, the colorway and the size that you’re interested in.

If you do not have these details readily available for us, please prepare the best description possible to help us pinpoint which garment you’re seeking. Relevant information might include the style, length, color / print, type of sleeve / collar featured, as well as when / where you came across the piece. If you have a picture or a link, please include it in your email.

If you have a question, an issue, or simply want style advice, please contact our Customer Service Team at any of the following methods:

- Online help form
- Email cs-asia@dvf.com
- Live Chat
- Call us at +852-5958 5453

Our Customer Service Team is available Monday - Friday (Except Public Holidays) 10:00-19:00