TERMS & CONDITIONS

www.hk.dvf.com

Updated: May 15, 2019

The following Terms of Use and Service and any other rules posted on our Site (collectively the "TOS") constitute an agreement between GLOBALLUXE FASHION LIMITED ("we", "our", "us", “GLOBALLUXE”) and you, the visitor, governing your access and use of all content and functionalities available at the GLOBALLUXE website and related micro-sites accessed through the URL www.hk.dvf.com and related domain names, and any other website or micro-site of GLOBALLUXE (collectively the "Site").

GLOBALLUXE FASHION LIMITED is a company registered in Hong Kong, which has licensed the exclusive use of that name. By visiting the Site, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services.

Before continuing, we would bring to your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about GLOBALLUXE's Privacy Policy before you register to use this Site or any of this Site's services.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.


REGISTRATION

Some of the services or features of our site are only available to members. To access these you will need to register with us. When registering we demand that you only provide true, complete and accurate information in all respects. If any of the aforementioned information changes, you must let us know immediately at the e-mail address of hkclientservices@dvf.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account. GLOBALLUXE will not be held liable for any unauthorised use of your account or the losses caused by such; you may, however, be liable for our losses or others due to such unauthorized use.

Please refer to our Privacy Policy for information about how we use your data.


ELIGIBILITY TO PURCHASE

The purchase of merchandise through GLOBALLUXE is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of Hong Kong.

If you wish to make purchases on the Site you will have to provide certain details to proceed. In particular, you must provide true and current details of your name, telephone number, e-mail address and anything else we may require from you. Additionally, you will be required to provide payment details and these must be both valid and correct and you warrant are the person referred to in the Billing information provided, indemnifying GLOBALLUXE against any losses caused by inaccuracies in this information.

We may use your personal Information to allow the undertaking of anti-fraud checks. Any information provided by you to us may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.


ORDERS

All orders are subject to the items being “In Stock”. The availability of the items are not guaranteed until they have been dispatched. In particular, items in your basket, which are available to other customers until the purchase order has been made.

We will attempt to notify you of all items you have registered an interest in within 2 working days of the purchase day. We cannot guarantee that high demand items will not be sold out during this period.


PRICING POLICY

GLOBALLUXE is entitled to adjust prices indicated on www.hk.dvf.com from time to time and without prior notice. The prices indicated at the time of purchase will be deemed to be the price of purchase.

All advertised price tags and special offers remain valid as advertised from time to time. The relevant prices displayed on the website at the time the order is accepted will be granted, except in cases of obvious error, to be determined at our sole discretion.

Prices shown on the Site are in HK Dollars, All prices are exclusive of taxes.

Customers may have to pay import duty and tax for their orders being shipped to a DDP country. These import duty and tax is then encompassed in the final purchase price. If you are living in a DDU country, you will have to pay the relevant import duty and tax directly the local customs authority depending on the rules of your country. Please contact your local customs authority to determine the import duty and tax before completing your order.


ACCEPTANCE OF YOUR ORDER

Once you have found what you are looking for and have made a purchase, you will be sent an email outlining your order details, however, this email is NOT an acceptance of your order.

Your order will be accepted by GLOBALLUXE once the available order has been packaged. The contract between GLOBALLUXE and yourself will be fulfilled upon sending your items for dispatch, upon which you will be sent a second email enclosing your unique tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in Hong Kong, and the language of the contract is English.

We reserve the right not to accept your order at our sole discretion in circumstances including but not limited to that we are not able to obtain authorization for payment, your ordered items are banned or restricted from your country, your order is out of stock and you do not meet the eligibility criteria to purchase as set out in the TOS.

We DO NOT accept P.O box, military base and consolidation warehouse address.


PAYMENT

We accept many payment methods at GLOBALLUXE, you can use Visa, MasterCard, American Express, JCB, Union Pay, WeChat Pay, Alipay. Payment will be taken from your account when your order is placed. By placing an order you confirm to us that the credit/debit card that is being used is yours or that you have express permission from the owner of said card.

We do not store any of your credit card details. These are simply passed securely to our payment processor at the time you make your purchase in order to obtain authorization form your bank


INSURANCE AND DELIVERY

Our aim is to dispatch regular orders within 2-5 working days of being placed. Estimated delivery times are to be used as a guide only and should start from the date of dispatch. GLOBALLUXE cannot be held accountable for any delays caused by customs processes.


RETURN POLICY

All items must be returned unused, in their original condition and from the country that the order was delivered to.

Please refer to our Returns & Exchanges policy for further information.


COLOURS

Colours displayed on this site have had every effort made to look as accurate as possible, we cannot guarantee there will not be discrepancies, depending on your computer monitor.


INTELLECTUAL PROPERTY RIGHTS

Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below). This includes any software or code used in the display or maintenance of the site. Anything displayed on this Site is protected by national intellectual property and other laws and international treaty provisions unless expressly stated. You are permitted to use the Content only as expressly authorised by GLOBALLUXE or any authorised third party. Unlicensed use of the Content is prohibited and we may take action against any such usage. We expressly prohibit copying any content publication, reproduction or distribution in any way.


CONTENT

Any photographs, pictures, design, music and sound, text and image rights are deemed Content and subject to our Intellectual Property Rights. GLOBALLUXE always uses reasonable endeavors to keep information current accurate but cannot guarantee against error or out of date information. GLOBALLUXE cannot ensure the site will function at all times and will never be free from malicious attack out of our control. Please ensure you are fully virus and malware protected when using the Site.

Any opinion or affiliation of our designers, content editors, labels or staff does not reflect the views of GLOBALLUXE and we accept no responsibility for any such views.


NO COMMERCIAL USE

This Site is for your personal non-commercial use only. All Content is restricted from being modified, published, sold, shared, copied or distributed. In addition, you may not make any attempt to use this Site or its Content for your own gain for whatever purpose, and to do so may result in action being taken against you.


YOUR ACTIVITY

You use this Site at your sole risk. You are responsible for your use of this Site and are liable for any activity you undertake. We reserve the right to deny you access to this Site or any related part of said Site without notice. We hold sole discretion, to deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.


THIRD PARTY

We cannot be liable for any content made available on any website linked or referred to on our Site. Whilst we endeavor to keep you safe, we cannot check each individual link from our advertisers or affiliates. Neither can we be held liable for the availability of external websites. We do not endorse and are not liable for the policies of the aforementioned websites, including (without limitation) any advertising, products or other materials or services on or available, any content or problems arising from that website, and cannot be liable for damage, loss or offence caused in any way by external websites or their content or practices.


GENERAL

While GLOBALLUXE will use reasonable endeavors to verify the accuracy of any information we display, we cannot guarantee its accuracy. This Site is provided on an "as is" basis without any endorsement or liability accepted neither expressly or implied. Neither do we warrant or endorse transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We cannot warrant that the site will at all times remain free from viruses, bugs, malware, adware or other maliciously implemented objects out of our control, and we can not guarantee full functionality on an individual computer or server. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.

We do not give any warranty and deny all liability where available, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these TOS shall limit your rights as a consumer under the laws of Hong Kong.

You acknowledge that we cannot guarantee and therefore shall not be in any way liable for the security of this Site and any information you find or download from our Site.

With the exception of death and personal injury arising from our negligence, we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS.


INDEMNIFICATION

At our request, you agree fully to defend, indemnify and hold harmless GLOBALLUXE immediately on demand. You must agree to defend, indemnify and hold harmless all officers, directors, affiliates, licensors, suppliers and any other third party we deem related, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site. This extends to unauthorised use of your account by others. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you as provided for under the terms of this document. This defense and indemnification obligation will survive these TOS and your use of the Site and the Services.


GENERAL LEGAL TERMS

The TOS constitute the whole legal agreement between you and GLOBALLUXE and govern your use of the Services and completely replace any prior agreements between you and GLOBALLUXE in relation to the Services. GLOBALLUXE reserves the right to make changes to the TOS from time to time. We will make a new copy of the TOS available at www.hk.dvf.com. GLOBALLUXE accepts no liability to provide you with notices regarding changes to the TOS. It is your responsibility to check the TOS regularly for changes.